- Multi activity breaks
- Music Nights
- Quad Biking
- Laser clay pigeon shooting
- River rafting
- Downhill Descent (Cycling)
- Kayaking & dates
- Cycling/Mountain Biking
- Espuña & Barrancos tours
- Climbing and Tuition
- Shop (Onsite)
- Restaurant and bar opening times.
- Local property to rent.
- Useful Links/Websites
- Local Places of interest
- Terms and conditions
We have the right to refuse any bookings.
ALL BOOKINGS are contracts and they are subject to the following terms and conditions.
No aceptamos pagos con tarjeta inferiores a 50€.
We do not accept card payments under 50€
Pagos con tarjeta incurren un suplemento de 5% sobre los precios indicados. Si pagan en efectivo, y el precio es superior a 50€, le damos un 5% de descuento (Que sería 10% menos que si tuviera que pagar con tarjeta)
Payments by Cash (Over 50€) get a 5% discount on the prices stated on our website (Which is 10% less than if you were to pay by card)
Pay card on the day and we add 5% on to the prices stated on the website, to cover admin/bank costs.
We always ask for either Credit or Debit card details for security at the time of your booking. A verification fee of 5€ will be charged and this will be credited to your bill so there is no extra cost to you. Once this has been taken, your reservation is then confirmed. Without this information, we cannot reserve anything, and the slots become available again.
so IF you cancel at late notice (less than 7 days) or a no show we will take full payment.. see below for cancellation policy.
AS SOON AS CARD DETAILS ARE GIVEN THIS CONSTITUTES A CONTRACT AS PER THE CONDITIONS ON THIS PAGE.
We accept most credit or debit cards, we require the card number, the expiry date of the card and the last 3 digits on the back of the card.
We never give refunds for any reason. We do give credit vouchers that never expire and can be used for anything that we offer as long as we consider it justified.
ABSOLUTELY NO ALCOHOL PRIOR TO ANY ACTIVITIES, IF YOU HAVE CONSUMED ANY ALCOHOL 8 HOURS PRIOR TO YOUR TOUR THEN WE HAVE THE RIGHT TO REFUSE YOUR PARTICIPATION IN THE ACTIVITY AND THE ACTIVITY WILL STILL HAVE TO BE PAID FOR.
WE WILL IN ALL CIRCUMSTANCES TAKE A 5 EURO PAYMENT FROM YOUR CARD TO VERIFY THE AUTHENTICITY, THIS WILL THEN BE DEDUCTED FROM YOUR FINAL BILL.
We are entitled to charge for vehicle Recovery/accident damage on tours incase of any accident. Recovery will be charged accordingly.
Room Keys; If a guest departs the hotel with a Hotel room key and we do not receive the key back within 7 days there will be a minimum of 125€ charge for Security Lock Replacement and this money will be taken from the card details supplied at the time of booking.
ANY DAMAGE discovered in the rooms once vacated will be paid for via the card held as security on the booking.
Reservas llegando despues de medianoche (24h), le cargaremos un suplemento por hora.
Reservations arriving after midnight, will be charged a supplement per hour.
We may ask for a deposit when dealing with larger groups, this deposit is security against your booking and is non-refundable under any circumstances.
For free minibuses, we do now take Credt/Debit card details to secure the booking. This is due to the amount of let downs that we have had over the last couple of years. If the group is a NO SHOW, full payment for the event will be taken.
On evening events PICK up times will be given at the time of booking and the return time is 12.10 unless told otherwise.
Cancellation policy for Activitys or Accommodation.
You will be asked for credit or debit card details at the time of booking, this is NOT for pre-payment but for security against your booking. I.E. no show, late cancellations or damage to the equipment.
If cancelled more than 7 days prior to your booking, then there is no charge. (If deposit is paid, this will be lost)
If cancelled between 7 and 5 days before your booking, then 50% of the amount due is payable.
If cancelled under 5 days before your booking or you do not turn up for your booking then 100% of the total booking amount is due and will be taken from the card details supplied at the time of booking. Also in case of accident/ vehicle recovery.
If the card payment fails we will send details to our legal department to deal with collecting the amount due, this will incur further costs to you.
IF WE CANCEL ACTIVITIES; ALL DEPOSITS WILL BE RETURNED AND THERE WOULD BE NO CANCELLATION CHARGE:
If you have booked activities, and you turn up with less people mentioned, You will be charged for the amount you booked.
Example#1; If you book 8 people for quad biking, and only 5 turn up... The other 3 peoples will have to be paid for.
Example#2; If you book 6 people, 3 double quads and only 4 people, wanting 2 double quads arrive, the other 2 people are to be paid for.
Cancellation policy for Multi Activities.
A 50€ deposit per person is all that is needed to secure the booking with full payment due around 2 weeks prior to the event or on arrival depending on what type of Activities are offered.
If the booking is cancelled within 28 days prior to your booking, then full payment will be taken off of the details supplies at the time of booking.
If you are booking a Multi Activity where a special quote is sent to you, for everything you require. The price quoted to you at the time of booking is for the amount of people in your group. If once booked, your group decreases in numbers, we will then send you a new quote for the amount of people in your group.
IMPORTANT: if we offer you a special deal because of the size of your group and then that group gets smaller then we have right to charge the normal amount as per this website and cancel the discount.
We are not responsible for anyone who books any of our events / hotel rooms / activities without seeing the cancellation policy first in other words do not enter into dialogue with us stating you did not see it as it is not in small print and is available to everyone.
We are a pet friendly hotel but we do expect owners to be responsible pet owners, any extra cleaning and any damaged will be charged to the card given as security at the time of booking.